Student Refunds
Students may be eligible to receive a refund if they have a credit balance on their account as a result of financial aid, scholarships, or personal payments. COCC has partnered with Touchnet and Heartland to deliver refunds to students in a timely manner. We recommend all students create a refund profile as most students will receive a refund at some point in time. Always maintain a current and active mailing address.
Refund Method Options
- Direct Deposit to your personal checking or savings accountAlso referred to as an ACH deposit. This is the preferred refund method and allows Heartland to deposit refunds to you quickly and safely. You will need to log into your bobcat web account and navigate to the setup page to choose this delivery method (available in 1-2 Days).
- Paper check mailed directly to your current mailing addressThis is the default refund method. If you take no action this is how your refund will be delivered (available in 5-10 business days).
Choosing your refund method
- Log into your bobcat web account
- Select “Sign up or manage your student refunds account here for Direct Deposit”
- You may be prompted to create a refund profile but if not select Electronic Refunds from the right-hand menu
- Select "Set up a new account"
Your refund profile will remain as long as you are a current student but please update your information should your account change. Please allow 24 hours for changes to take effect.
You must have a valid mailing address, email, phone number, and birth date on file in order for your refund to process. Please update your information regularly to avoid errors in issuing your refund.
Direct Deposit FAQ
- Can I use my debit card number to set up direct deposit?No. You must use your bank account and routing number printed on the bottom of your check. If you enter your debit card number, your deposit will be rejected.
- What happens if I entered my account number incorrectly?
The bank will check to make sure the account number is valid, but they do not verify that the bank account you entered belongs to you!
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- If you entered a valid account number that belongs to someone else, the deposit will go to that account. We can try to recover the funds, but there is no guarantee.
- If you entered an invalid account number, the deposit will be returned and an attempt will be made to contact you.
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- How do I change my bank account number?You can manage your bank account information through your Bobcat Web Account.
- Where can I cash my check?You can cash your check at your local bank or at most check cashing service businesses for a fee.