Student Refunds

As a result of a recent phishing campaignCOCC is taking extra precautions to ensure that you receive your refund securely. In order to do this, we have temporarily halted the processing of electronic refunds and are transitioning all refunds to paper checks, which can be picked up in person with a student ID.

Please contact Admissions at 541-383-7229 or email welcome@cocc.edu if you have any questions about your refund.

You are eligible to receive a refund due to a credit balance on your student account if your payments (personal, financial aid, scholarships, etc.) exceed your charges. COCC has partnered with Heartland/ECSI to deliver your refund through the Student Refunds program. Please log into your student account and sign up for a refund method.

Refund Method Options

Refund Method   
How long does it take to get your money? About this method

Direct Deposit to  an existing Saving or Checking Account

In most cases, funds are available in 1-2 business days

What it is: an electronic transfer of your refund into your personal checking or savings account.

What you need to do: have your account and routing numbers available when you sign up.

Paper Check

You will receive your check from PNC bank via the U.S. Postal service within 5 to 10 business days.

What you need to do: select the "paper" check option when selecting your refund method. Please ensure your mailing address is up to date in your COCC Bobcat Web Account. Note: if no refund method is selected, a check will be mailed to the address on file at Central Oregon Community College.

How to choose your refund method

If you are eligible for a refund, you have the option of choosing how to receive your money. Here's how:

  1. Once you are an admitted student and have activated your account, sign up for Student Refunds in your Bobcat Web Account.
  2. Choose your refund method:
      • Direct deposit to your existing checking or savings bank account: enter your bank account information
      • Paper Check: select this option and have a paper check from Heartland/ECSI PNC bank mailed to you.
    •  

Sign up at least a week before the term starts to ensure that your selection can be processed in time so that any refunds you may have on file for the term will be delivered via your method of choice. Note: you must have a valid mailing address, email, phone number, and birthdate on file in order for your refund to process - please check these every term to ensure no updates are necessary.

After I sign up, do I have to sign up every term?

No. Your refund choice will apply to all future refunds. You can change your refund method as often as you like, but be sure to allow at least one week for the change to be processed.

For help signing up, to change from an electronic refund method to a paper check or if you do not receive your funds, please call ECSI Support at 1-844-700-0134.

Direct Deposit FAQ

Can I use my debit card number to set up direct deposit?

No. You must use your bank account and routing number printed on the bottom of your check. If you enter your debit card number, your deposit will be rejected.

What happens if I entered my account number incorrectly?

The bank will check to make sure the account number is valid, but they do not verify that the bank account you entered belongs to you!

      • If you entered a valid account number that belongs to someone else, the deposit will go to that account. We can try to recover the funds, but there is no guarantee.
      • If you entered an invalid account number, the deposit will be returned and an attempt will be made to contact you.

How do I change my bank account number?

You can manage your bank account information through your Bobcat Web Account.

Where can I cash my check?

You can cash your check at your local bank or at most check cashing service businesses for a fee.