COVID-19 Response and Reopening

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COCC eLearning and Academic Tech

At COCC, the eLearning Department is in charge of instructional tools, online course spaces, and providing access to education curriculum for classes held in any of COCC's delivery methods. The primary point of access to digital course material is through our Learning Management System, Canvas.

ANNOUNCEMENT FROM ITS - December 2021

COCC is upgrading their computer systems. To ensure your computer is compatible, Windows 10/Sierra 10.12 or greater, please take a moment to test your computer compatibility prior to December 27, 2021. More information can be found on the Computer Compatibility webpage. We look forward to working with you!

Using Canvas | Student Support | Faculty Support | Other Resources | Contact eLearning | Streaming Classrooms

GET HELP:

Using Canvas

Support for Canvas is available 24/7 for all Faculty and Students!

You can also access Help from within Canvas by clicking the 'Help' icon on the left-hand menu.

Due to increased demand in eLearning, we currently recommend this as the fastest way to reach an expert on our new LMS!

Canvas also has comprehensive text and video guides for use of all it's major tools and features:


Help Converting Courses

Tips for prepping old Blackboard content

Migrating from Blackboard to Canvas



Student Support

Have a Canvas question?

Please reach out to Canvas Support!

Canvas Support at COCC


What do you need to know to be successful in COCC's online spaces?

Prepare by:


All Online Student Resources

Canvas Student Guides


Prefer to work on a mobile device? Download the Canvas App!


Have Computer Trouble?

Student Technology Helpdesk

COCC Drop-in Labs



Faculty Support

Have a Canvas question?

Please reach out to Canvas Support!


Academic Technology at COCC

For questions regarding pedagogical use of the LMS or integrating an of our other tools and technologies, try these:


Universal Design for Learning


Get Trained!



Other Resources

Taking or Teaching a Remote or Online course?

Our Academic Continuity Guides will get you started on the right path...before the term even starts!


Have Computer Trouble?

Student Technology Helpdesk

COCC Drop-in Labs



 

CONTACT ELEARNING

eLearning staff will be on campus throughout Fall and Winter term assisting with our LMS migration! We are available during regular business hours (8AM-5PM, M-F) for phone and email support, and in-person by appointment. Specifically, we will be focusing on:

  • Best practices for using the LMS as a teaching and learning platform
  • Integration requests and administrative technical support
  • Effective and accessible use of multimedia in the classroom
  • Ongoing preparation for Spring and Summer term Canvas use

Immediate Canvas Support

Have a Canvas question? The fastest way to reach an expert is to use their 24/7 support line! Call, email, or chat and be connected to a support specialist right away.

STREAMING CLASSES

Have a question about using one of COCC's streaming classrooms?

eLearning supports faculty use of these rooms by providing training prior to term start on how to effectively teach in this modality, as well as how to navigate the room technology.

Technical support for streaming classrooms will be managed in this order: a) reviewing the provided classroom guide, b) your streaming classroom tech, c) branch campus admin or director, d) escalation to eLearning and ITS via support ticket.

*Please note that while timely support for these rooms is our priority, eLearning and/or ITS staff may not be available for day-of support.