Why Can't I Sign In?

Photo of a laptop with an exclamation point on the screen

Having trouble accessing the online resources? Below are the most common causes of sign-in problems for articles, databases, eBooks, and streaming videos.

The username or password is incorrect.

For all library databases and the catalog, your username is your full COCC email address. Make sure you include the "@cocc.edu". Your password is the same as your email password.

To get help with your email account, contact the Computer Labs. A computer lab attendant can troubleshoot your account and reset your password.

Your account doesn't have the necessary permissions.

You must be currently enrolled in a COCC credit course to access the library databases from off campus and over the wireless network using your COCC email and password.

Credit Students

If you registered for a credit class within the past few days, you will be able to sign in to the library databases starting next Monday. In the meantime, you can use the computers in Barber Library or the COCC drop-in labs to access all online articles, databases, eBooks, and streaming videos.

If you're taking a break between terms, you will be able to sign in again when you take a class in a future term.

If you're a former student, you can apply for a network account as a community member to access the databases on computers within Barber Library.

Continuing Education Students

If you are taking classes through the Continuing Education department only, to access library resources online you must use the special group username and password provided for your whole class. Contact your instructor or Continuing Education for help.

Not all Continuing Education classes are granted a special group account, and these special accounts expire at the end of the term. If your class does not have an account, you can apply for a network account as a community member to use the computers within Barber Library to access online resources like articles and videos.

You landed on the wrong sign-in form.

The sign-in screen for Barber Library databases has a banner across the top that says "Central Oregon Community College" and a bold header that says "Campus Library Databases."

A screenshot of the EZproxy sign-in screen

If the screen you're on looks different, you might have followed an incorrect link. If an instructor gave you the link, he or she should contact the library for the correct URL.

The correct links to all library databases are listed on A-Z Databases.



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