Campus Services Helpdesk

*UPDATE! School Dude is now a part of Single Sign-On. This means your login password will be the same as your computer/email password.

Remember – once you sign in, the Submit password is COCC.

School Dude Link 
(Click here to submit work order)
 

The School Dude helpdesk system receives and routes service and repair requests for the following Campus Services: Grounds, Maintenance, Custodial, Capital Projects, Keys, Events and Furniture & Surplus

To request service or repairs, simply log into School Dude and submit a ticket using your COCC e-mail address and computer/email password. Please remember the submit password is COCC.

If you prefer to speak to a customer service representative or have an emergency repair request, please call us at 541-383-7775 Monday through Friday 7:00 a.m. to 4:00 p.m.

Sumer term hours: Monday through Thursday 7:00 a.m. to 4:00 p.m.

 After Hours Emergencies: Campus Public Safety 541-383-7272

When communicating with the Campus Services, please be prepared to provide the following information so we may better assist you:

  • Your name, phone number, and email address
  • Building name or campus location
  • Room number or location within a building
  • Description of the problem or issue to be addressed
  • Index code – only if the request is a departmental expense
 

FAQ:

+ How do I sign on?

Go to School Dude (click the icon above)

Username: is your COCC e-mail address with the @cocc.edu
Password: is your computer/email password

Login Screen



+ What is the submittal Password?

COCC



+ Trouble Signing in?

Please contact Campus Services at 541-383-7775 for assistance



+ How do I track my requests?

1. Click on the My Request table on the top of the screen:

My Request

2. From here, you can See the Status, Work Order #, action notes and e-mail the person the work order is assigned to.

info



+ How to submit a Key Request

If you have a Key Request, please include the following information in Step 4: 

Faculty/Staff Name:
ID Number:
Building/Room Numbers for KEYS:
Areas for FOB Access:
Notes:

*Requests take up to 7 days to fill and need to be submitted by the supervisor or department's Administrative Assistant*
*Keys will be available for pick-up once you receive a complete work order e-mail*
*Keys will automatically be kept on the Bend Campus, if you would like them sent to Redmond for pick-up please make a note of this in your work order*
*Key policy and procedure



+ How to Submit an Event Set-up

If you have an Event Assistance Request, please fill out the Event Assistance form found here and layouts are found here, save to desktop and attach it in Step 8. 

If you have questions about Event Assistance please visit our webpage



+  Van Reservation

 If you have a Van Reservation, these are scheduled through 25Live. Click here for more information on Van Reservations.