Campus Services Helpdesk
Campus Services has a new work order system!
Please read the below sections and links with instructions on navigating the new system.
Click button to submit a Campus Services work ticket.
The SysAid helpdesk system receives and routes service and repair requests for the following Campus Services: Grounds, Maintenance, Custodial, Capital Projects, Keys, Events and Furniture & Surplus
To request service or repairs, simply log into SysAid and submit a ticket using your COCC e-mail address (omit the @cocc.edu) and computer/email password.
If you have questions, inquiries, or have an emergency repair request, please call us at 541-383-7237 Monday through Friday 7:00 a.m. to 4:00 p.m.
*Summer term hours: Monday-Thursday 7:00 a.m. to 4:00 p.m. Friday- 7:00 a.m. to 12:00 p.m.
After Hours Emergencies: Campus Safety 541-383-7272
When communicating with the Campus Services, please be prepared to provide the following information so we may better assist you:
- Your name, phone number, and email address
- Building name or campus location
- Room number or location within a building
- Description of the problem or issue to be addressed
- Index code – only if the request is a departmental expense
+ How do I sign on?
Go to SysAid (click the icon above)
Username: is your COCC e-mail address without the @cocc.edu
Password: is your computer/email password
+ What is the submittal Password?
+ Trouble Signing in?
Please contact Campus Services at 541-383-7237 for assistance.
+ Which ticket do I submit?
1. If your ticket is about a specific problem, browse our categories to find a specific ticket template:
2. Submit a TICKET for a specific problem going in in or around campus buildings.
3. Submit a REQUEST ticket for needed services (keys requests, furniture requests, event requests, etc.)
+ How to submit a Key Request
If you have a Key Request, please click on SUBMIT REQUEST button:
Click the Template drop down menu, and click Key Request, fill out required information, and submit ticket.
*Requests take up to 2 days to fill and need to be submitted by the supervisor or department's Administrative Assistant*
*Keys will be available for pick-up once you receive a complete work order e-mail*
*Keys will automatically be kept on the Bend Campus, if you would like them sent to Redmond for pick-up please make a note of this in your work order*
*Key policy and procedure
+ How to Submit an Event Set-up
If you have questions about Event Assistance please visit our webpage.
+ Van Reservation
If you have a Van Reservation, these are scheduled through 25Live. Click here for more information on Van Reservations.