COVID-19 Response and Reopening

Community Education Online Course Help

Person using laptop

Need help accessing your Community Education online course?

Online Course Terminology:

Online Live Courses - Meets online on a specific date and time. The courses are interactive and facilitated by a Community Education instructor. These courses may also be referred to as "remote."

Online Self-Paced Courses - Complete course material on your own schedule within a specific period of time.

Hybrid Classes - These courses will have some of the content delivered at a specific time with an instructor in a classroom or online live plus additional online work to be completed on our own as assigned. 

Start by determining what type of online course you are taking. This information can be found on your Email Confirmation receipt or in the "Facility" section in our Online Registration System. Then use the appropriate link below.

NOTE: If you are expecting to hear from us regarding course information and have yet to receive an email, please check your junk, spam or promotions folders or contact ceinfo@cocc.edu.

ZOOM Course Information

For students in an Online Live course using Zoom - These courses meet on a specific date and time. A Community Education instructor teaches them with live classroom interaction.

Requirements for a successful online class experience via Zoom:

  • Verify correct email address on your account during registration. Course access information is by email only.
  • If you have not received an email 2 days prior to start date, please check your junk, spam or promotions folders or contact ceinfo@cocc.edu.
  • A computer or laptop with current updated operating system.
  • A high-speed internet connection.
  • An up-to-date internet browser.
  • Integrated or USB-connected webcam, speakers OR a telephone.

New to Zoom?

Download Zoom free.  When entering your name, please use your actual name. You don’t have to enter your full name but we do need full first name and last initial.

How to join a meeting – Video

Configuring Audio & Video - Video

Practice logging in using Test Zoom Meeting - Video

Are you still feeling unsure? Watch this comprehensive video on using Zoom (13:22 minutes):
https://www.youtube.com/watch?v=wbnyQwsVbiY

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WEBEX Course Information

For students in an Online Live course using Webex - These courses meet on a specific date and time. A Community Education instructor teaches them with live classroom interaction.

Requirements for a successful online class experience via Webex:

  • Verify correct email address on your account during registration. Course access information is by email only.
  • If you have not received an email 2 days prior to start date, please check your junk, spam or promotions folders or contact ceinfo@cocc.edu.
  • A computer or laptop with current updated operating system.
  • A high-speed internet connection.
  • An up-to-date internet browser.
  • Integrated or USB-connected speakers and microphone OR a telephone.

New to Webex?

Download Webex free. When entering your name, please use your actual name. You don’t have to enter your full name but we do need full first name and last initial.

Test all your technology, including Webex, well before the scheduled class time. You can test using Webex Test Meeting.

Are you still feeling unsure? Watch this comprehensive video on using Webex (8:07):
https://www.youtube.com/watch?v=XbSizTDAES4&t=299s

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ED2GO Course Information

If you have registered for an online Ed2Go course and have questions, visit the Ed2Go FAQ webpage. These course are self-paced. You will complete on your own schedule within a specific period of time.  

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MINDEDGE Course Information

If you have registered for an online MindEdge course and have questions, visit the MindEdge FAQ webpage. These courses are self-paced. You will complete on your own schedule within a specific period of time.  

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Canvas Course Information
 

For Community Education students registered in Ethics for Licensed Massage Therapists or in a co-enrolled course with credit students.

Tour a Canvas course - video

How to log in to Canvas for CE students - pdf or Community Education - Accessing Canvas- video

Technology Requirements Checklist - pdf

Necessary Technical Skills

Students should be comfortable doing the following:

  • Search for information on websites using an internet browser such as Firefox, Chrome or Safari
  • Use Microsoft Office applications such as Word, PowerPoint, Excel to create documents
  • Manage files and folders: save, name, copy, move, rename, delete, download and upload
  • Navigate Blackboard and use tools such as discussion boards, assignments and tests 

Additional Canvas Information

Converting Files

COCC uses Microsoft Office applications as the standardized software. Your instructors may not accept files saved in other formats. Assignments submitted in Canvas should be in MS Office format (.doc, .ppt, .xls) or PDF unless specifically stated otherwise. Students without MS Office software should know how to convert their files if necessary.

Follow the instructions below to convert your file to COCC appropriate format. These instructions are for MS Word, but the process will be the same for other files as well.

ZOOM Course Information - for students in a Canvas Course

Links to install Zoom:  App Store | Google Play | Windows | Mac

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If you still need assistance, please email Community Education at ceinfo@cocc.edu.