COVID-19 Response and Reopening

Wickiup Hall Resource Guide



The office of Housing and Residence Life welcomes you to Wickiup Hall and our on-campus community!  We are committed to providing safe and mindful living standards that enhance students’ academic, personal, and social endeavors.   We realize this may be your first time living away from family or your first time living with other people; our Residence Life Team is available every day to serve you. 

When You Move In...

THE FIRST THING, before you begin unloading your belongings:

  • You must CHECK-IN with the Housing Office. Even if you know your room assignment and/or your roommate is already checked-in, you must first visit THE HOUSING Office in order to receive your keys AND FOB

NOTE DAMAGES when you check-in (or in the first few days):

  • Check your keys (suite, bedroom and mail) and FOB— be sure they work
  • Inspect your living areas (room, bathroom, kitchen, etc.) to prevent being billed for damage ALREADY there, please note any damages you find when you move-in, on your Check-In Form.

ATTEND Your First Floor Meeting and Meet your CA

  • Before the first week of classes you should have met your CA at your MANDATORY FLOOR MEETING

ATTEND Housing Orientation

  • This is a MANDATORY MEETING to receive important Housing info.


Important Policies

The following is a selection of important policies and community standards.   We strive to keep Wickiup Hall a home where residents feel safe, respected, and at ease, regardless of age, race, gender or ability.  We take pride in sustaining a humanistic community that teaches residents mindful living practices that teach people to be fully-functioning human beings.

Communication with Roommate and Suitemate: 

By choosing to live on campus, all residential students must help with regular cleaning/upkeep of their living space, trash removal, and agree to respect all Housing Policies that help to sustain a peaceful and safe campus, conducive for academic achievement.  We strongly encourage all roommates/suitemates to agree upon apartment upkeep (cleaning) assignments, visitation, and other expectations at the beginning of the semester, to promote a peaceful living environment throughout the year. Effective communication supports effective relationships!

WHY?  If suitemates and roommates communicate their needs and values at the beginning of the term, problems will less likely come up at a later time. 


Keys and Student ID Card - TAKE THEM EVERYWHERE!:

You are accountable for your keys and Student ID Card at all times. If you are locked out of your room or suite you must contact the Housing office (8:00 AM-5:00 PM, Mon-Fri) or call the CA Duty Phone for assistance. DO NOT lend your keys or Student ID Card to ANYONE.  Sharing your assigned keys and Student ID is a Housing Violation.

WHY?  You don’t live alone.  Now that you live with other people, keep in mind that not everyone likes their door kept unlocked and it may take a little longer to build trust. 


Fire and Safety Equipment:

COCC uses locks, self closing doors, FOB access, fire extinguishers, cameras, smoke detectors, etc. to keep residents safe. Tampering with or disabling any of our security features is a serious violation. You are not only risking your safety but the safety of others! DO NOT prop doors, cover smoke detectors, hang decorations from fire alarms or sprinklers. Doing so is a Housing Violation.

WHY?  We like our residents and home to feel safe.  We teach people in our community to care about the good of the whole, not just themselves.


Communicating — Maintenance:

We emphasize residents’ responsibility to communicate any maintenance issue with our Housing Office in order that we may resolve the issue as quickly as possible. first step is to complete a Work Order Request form online

WHY? We strive to teach residents how to be good problem solvers.  If you ever find a light goes out or you have a plumbing issue, submit a work order request.  Easy fix!


Noise/Quiet Hours/Courtesy Hours: The realities of community living dictate that individuals respect community needs for the moderation of noise regardless of established quiet hours. Noise is any sound, human or otherwise, which is disturbing to any resident. In an effort to reduce the amount of noise in the building, specified quiet and courtesy hours are established.

Excessive Noise: Excessive noises that are disruptive at any time are not permitted. In order to maintain an atmosphere conducive to study, sleep, and other individual pursuits, noise inside and outside of the building must be kept at a minimum level during designated quiet hours. Disruptive noises, including but not limited to loud stereos, loud televisions, amplified instruments, or loud voices, infringe on the rights of other students.

Courtesy Hours: Courtesy hours are in effect at all times. Courtesy hours allow all residents to sleep, study, and relax or host visitors without distracting noises from neighbors.

Quiet Hours: In addition to courtesy hours, general quiet hours are to be observed from 10:00pm to 10:00am, Sunday through Thursday; and 12:00am to 10:00am, Friday and Saturday. During finals week, quiet hours are in effect 24 hours a day. Quiet hours may be expanded as deemed necessary by housing staff.

WHY?  You live with other people now and will need to consider what their class and work schedule is like.  It’s about being courteous to your community and neighbors who pay, just like you, to live here while they earn their degree.


Guest Visitation: Housing exists for students who are assigned to and pay for living accommodations. Students may not arbitrarily make their assigned housing available to anyone else at any time. It is a privilege not a right for a guest to be in housing. A housing staff person may request that a guest leave at any time if the guest’s behavior is inappropriate, in conflict with community expectations, housing, or college policies, or is jeopardizing the wellbeing of residents. Residents may not give their room key or building entrance key to any guest at any time. During special occasions, limitations and/or restrictions on the following guest visitation policy may be implemented for safety and building concerns.

No overnight guest visitation is permitted at this time due to COVID-19.


Cooking and Kitchen Usage:

Students may use the Wickiup Kitchen for cooking and preparing meals.  Leaving the kitchen trashed or dirty dishes behind is a Housing Violation.  All used cooking oil should be placed in a metal container and then disposed of directly into a dumpster.

WHY?  The kitchen is used and shared by all residents, Housing Staff, clubs and organizations.  With a focus on integrity and having respect for keeping a clean and orderly home, we request everyone to clean up after they use the kitchen.


Regarding plumbing or bathroom issues:

Plumbing issues commonly result from students flushing food, paper towels and feminine hygiene products in toilets. Human waste and toilet paper are the only things that go into the toilets. 

WHY?  The last thing you or anyone in the hall wants is for a flooded toilet with dirty water flowing into the suite, bedroom and hallway areas.  If you have a backed up toilet, please obtain a plunger at the front desk.  If the problem is not resolved, contact a Community Assistant or Housing Professional Staff.

Security, Community and Personal Responsibility:

All residents are responsible for their own safety as well the safety of their community. We expect residents to be proactive when they see something that is NOT RIGHT. If you see something, say something to a Community Assistant (CA) or Housing Professional Staff. Also, residents are responsible for their own property. COCC Housing is not liable for damaged, lost, or stolen property.



Trash and Littering:

Students shall dispose all personal trash in proper receptacles located inside and outside the residence hall. 



How to use thermostat and adjust temperature inside your room:

Students may adjust thermostat by pressing the arrows facing up or down (indicating to lower or raise the temperature). 



Must-have COCC Numbers

Campus Safety….541-383-7272


CAP Services…541-383-7200

Financial Aid…541-383-7260

Housing Office…541-383-7545



Student Life…541-383-7590

Tutoring Center…541-383-7539


 Wickiup laundry machines are located on the same floor as the kitchen.

How to do laundry

Helpful Links


Sending and Receiving Mail and Packages

Mail being sent to you from friends and family would have the

following structure:

                                  Your Name
                                   Mailbox # ______
                                   2200 NW Mt. Washington Drive
                                   Bend, Oregon 97703


Discover Jobs and Campus Happenings

Connect to Athletics:

Joshua Motenko (interim)

Intramural and Club Sports Coordinator, 541-383-7794


Connect to Student Government:

Andrew Davis (interim)

Assistant Director of Student Life, 541-383-7592

Learn more about what we do for COCC students:

Want to start a club or student group on campus?



Connect to Diversity and Inclusion Programs:

Christy Walker

Director of Diversity and Inclusion, 541-383-7412


Connect to Latinx Student Programs:

Evelia Sandoval

Program Coordinator, 541-318-3726


Connect to Native American Student Programs:

Michelle Cary

Native American Program Coordinator, 541-318-3782


Connect to Afro-Centric Student Programs:

Christy Walker (interim), 541-383-7412


 Connect to The Broadside Newspaper:

Andrew Davis (interim)

The Broadside Advisor, 541-383-7592


Connect to a COCC Committee:

Alicia Moore

Vice President Of Student Affairs, 541-383-7211


Connect to LGTBQ Programs:

Christy Walker

Director of Diversity and Inclusion, 541-383-7412


Connect to Awareness Campaigns:

Office of Student Life



Computer Lab Locations and Technical Support

Pioneer Hall Computer Lab: 541-383-7722

Boyle Education Center Computer Lab: 541-330-477

Redmond Computer Lab: 541-504-2954


For Student Technical Support:

Phone: 541-383-7716



Blackboard Help

Visit the Bb for Students page

Phone: 541-383-7785



Bobcat Web Account Help

Visit the Bobcat Web Account Information page

Phone: 541-383-7500



Holiday Closures

All COCC computer labs are closed in-between terms and during the following holidays:

  • New Year's Day
  • Martin Luther King Jr. Day
  • Memorial Day
  • Independence Day
  • Labor Day, including the prior Friday
  • Veterans Day
  • Thanksgiving Day & the Following Friday
  • Winter Closure Week (which includes Christmas Day)


Know Your Rights and Responsibilities as a Wickiup Resident

Your rights as a resident include:

  • The right to study and sleep in your room free from undue interference.
  • The right to expect that your roommate and other residents will respect your personal belongings.
  • The right to be free from intimidation, physical, and emotional harm.


Your responsibilities as a resident include:

  • Demonstrating respect for all members of the community and yourself.
  • Examining your own behavior when confronted by another and to work toward resolving conflicts amiably.
  • Compliance with the policies outlined in this document.


For Getting Around Town...RIDE BEND

What is Ride Bend?

Ride Bend offers free on-demand, app-driven transit service to the public weekdays from 7 a.m. to 6 p.m. Rides can be requested via the Ride Bend mobile app. Or, passengers without access to a smartphone can call 1-866-921-8924 to request a ride.

Hours of Operation

 7 a.m. – 6 p.m., Monday-Friday


How do I use Ride Bend?

Download the Ride Bend app and enter your desired trip origin and destination. The app will tell you how soon we can pick you up. If the pick-up time works with your schedule, request the ride.  

You can also call 1-866-921-8924 to request a ride.

How much does Ride Bend cost?

The Ride Bend service is free. Every time. 


Can I take Ride Bend from my house near Galveston Avenue to Safeway? To my friend’s house? To get dinner?

Yes! You can use Ride Bend to get anywhere within the service boundary. For those interested in traveling outside of the service area, Ride Bend can drop you off along a bus route to Hawthorne Station where you can connect to regional destinations.  


Will my ride go directly to my destination? Or will we stop to pick up other people?

The Ride Bend vans fit up to 12 people, including the driver. On busier days, expect to share the van with other passengers (and possibly their dog).


Can I bring my bike?

Yes. Ride Bend vans are equipped with bike racks.


How often can I ride?

As often as you need. We hope to see riders using this service for daily trips to work, school, or play. Ride daily, we dare you! 


How do I request a ride in an accessible van?

Within the Ride Bend app, select the option for an ADA vehicle. Or, call us to request an accessible ride.


Understanding what it means to be in good standing


This means that you have all your paperwork signed and submitted on time to the Financial Aid Department so that by the time the academic year starts you have the ability to pay for your classes.



This means that you are attending classes, studying, handing in assignments on time, achieving high grades, discussing plans with your academic advisor, or making necessary plans for graduation or transfer.



This means that you have paid your Housing deposit and have paid all bills for Wickiup.  It also means you are in good communication with Housing Staff, have no conduct issues or Housing Violations, attend monthly programs held by the Community Assistants, abide to all of the Housing policies and expectations, and are properly checkout during breaks and at the end of the academic year. 



Know Where and When to Ask for Help

Housing and Residence Life

(Roommate conflicts, housing concerns, or simply to talk)

Front Desk: 541-383-7545

CA Duty Phone: 541-647-4305 



(Academic support/guidance)



CAP Services

(Career advising and professional counseling)



Affirmations for Improved Mental Health

The art of spoken word is a powerful tool to help build confidence, resiliency and wisdom.  Affirmations show that the human mind can be trained/re-trained and have a whole new outlook on self and life.  Try creating an affirmation and put it some place where you will notice it.  Read it to yourself every day; recite it in the morning, during the day and before you go to bed.  Set reminders in your phone to take a break from studying and recite your affirmations. 



  1. Thank you for this new day.
  2. I’m filled with happiness and gratitude.
  3. I’m grateful for another chance to live my life.
  4. I’m grateful to feel the air in my lungs and the beating of my heart.
  5. I’m thankful simply for being alive.
  6. Thankfulness, appreciation and gratitude are part of who I am.
  7. I am grateful for who I am and for what I have.
  8. I invite gratitude into my heart.
  9. Today, I will have an attitude of gratitude.
  10. Thank you for the blessings this day will bring.


Create Your Personal Affirmation!

  1. I am the architect of my life; I build its foundation and choose its contents.
  2. My body is healthy, my mind is brilliant, my soul is tranquil.
  3. I am superior to negative thoughts and low actions.
  4. I forgive those who have harmed me in my past and peacefully detach from them.
  5. A river of compassion washes away my anger and replaces it with love.
  6. I am courageous and I stand up for myself.
  7. Today, I abandon my old habits and take up new, more positive ones.
  8. I radiate beauty, charm and grace.
  9. My thoughts are filled with positivity and my life is plentiful with prosperity.
  10. I acknowledge my own self-worth; my confidence is soaring.
  11. I am a powerhouse; I am indestructible.
  12. Everything that is happening now is happening for my ultimate good.
  13. My obstacles are moving out of my way; my path is carved towards greatness.
  14. Creative energy surges through me and leads me to new and brilliant ideas.
  15. I am at peace with all that has happened, is happening, and will happen.