Student Technical Support
Lab Attendant staff can assist with your COCC technology account-related services
which include Bobcat Web, Email/Network and Bb accounts. They provide help such as
troubleshooting login issues and password resets.
Lab Attendant staff provide assistance with connectivity (walk-up, wireless, VPN),
email software configuration, and browser and authentication issues. Unresolved issues
are the responsibility of the owner.
Topics include configuring and troubleshooting network connections (walk-up, wireless,
VPN), email software, software and utilities, virus/spyware scan and removal. Owner
will fill out a Service Agreement form stating that the COCC computer labs do not
take responsibility for the devices.
Help with free COCC technology downloads such as O365 and MS Office.
Lab Attendants provides COCC desktop computer applications support for students, this
does not include individual owned computers. Lab attendants provide help with print
problems including reprints when appropriate.
Disclaimer: Due to liability issues, the COCC lab attendants are not allowed to touch
or manipulate any device. Our staff can assist you through directional instructions
only. If there is a problem with the device, or device software unrelated to our academic
environment, we may recommend contacting the device/software vendor and/or manufacturer
for technical support.