Student Technical Support
Call us at: 541-383-7716
E-Mail us at firstname.lastname@example.org
Lab Attendant staff can assist with your COCC technology account-related services which include Bobcat Web, Email, Network and Canvas accounts. They provide help such as troubleshooting login issues and password resets.
Lab Attendant staff provide assistance with walk-up and wireless connectivity, email software configuration, browser, and authentication issues. Unresolved issues are the responsibility of the owner.
Laptop & Mobile Device Services
Lab Attendants troubleshoot walk-up and wireless network connections, software, and virus/spy-ware. Owner will fill out a Service Agreement form stating that the COCC Computer Labs are not liable for the devices.
Help with free COCC technology downloads such as Office 365 and Microsoft Office.
Lab Attendants provide support with COCC computer applications. This does not include individual owned computers. Lab attendants provide help with print problems including reprints when appropriate.
Disclaimer: Due to liability issues, the COCC lab attendants are not allowed to touch or manipulate any device. Our staff can assist you through directional instructions only. If there is a problem with the device, or device software unrelated to our academic environment, we may recommend contacting the device/software vendor and/or manufacturer for technical support.