Public Sector - Professional Development

To register, call 541.330.4388 or view our registration instructions.

Increasing Communication & Collaboration through DiSC
This powerful and interactive session challenges you to increase awareness of how your communication approach helps or hinders your effectiveness with others. Explore how to adapt your communication and approach with both internal and external clients based on the situation and/or person. This session utilizes DiSC profiles as a guide and tool for understanding communication styles and adapting strategies for increasing communication and collaboration skills. You will receive a link to complete your DiSC assessment prior to the session.  

Date:                     October 25, Thursday
Time:                     12:30-5:00pm
Instructor:              Wendy Boyer
Location:               COCC Boyle Education Center Room 154
                              2600 NW College Way, Bend OR 97703

Navigating Conflict
Most of us don't think about how to handle conflict until we are knee-deep in an uncomfortable situation. Common ways to respond to conflict include avoiding it, blaming the other party, or being frustrated because we don't know what to do next. Unmanaged conflict is time consuming, which can compromise quality, reduce productivity, increase workplace stress, cause higher employee turnover and lower morale. This workshop will dig into why conflict happens in the first place, strategies to resolve conflicts based on common interests, tools to avoid emotional triggers, strategies for defusing an escalating argument and when to ask for outside assistance.

Date:                     November 1, Thursday
Time:                     8:15am-12:15pm
Instructor:             Deborah Jeffries              
Location:               Bend Parks & Recreation District Office, Riverbend
                             Community Room
                             799 SW Columbia, Bend OR 97702

Personal Mastery Workshop Series
These workshops will help you increase your job satisfaction and effectiveness at work. Register for one or both of the sessions below. Gain new insights, skills and tools to communicate. Grow and contribute at work, at home, and in your community. 

1) Well Being at Work: Operating at Your Best
Research shows that healthy, intrinsically motivated people perform at a higher level, experience more satisfaction, and feel they are making a meaningful contribution. This workshop starts with discovering your personal “highest goal” and then identifying behaviors and setting priorities that are in alignment with that life purpose. You will leave with an action plan for implementing personal changes in concert with your highest goal.

Date:                     October 5, Friday
Time:                     8:30am-12:00pm
Instructor:              Dan Duggan       
Location:               COCC Chandler Lab Room 301
                             1027 NW Trenton Ave, Bend OR 97703          

2) Unlock Your Creativity Through Appreciative Inquiry
Learn the 4D Model of Appreciative Inquiry - the art of asking questions and sharing stories about peak experiences that organically results in actions and initiatives that open up the creative capacity in yourself and your organization. Research shows that when an organization focuses on the highest and best practices occurring within the organization, results and employee satisfaction improve; sometimes dramatically. You will practice at least two of the 4D concepts during this workshop and leave with a project in mind to introduce in your place of work. This exciting, engaging and FUN workshop has proven over and over to inspire the participants.

Date:                     November 16, Friday
Time:                     8:30am-12:00pm
Instructor:              Dan Duggan       
Location:               COCC Chandler Lab Room 301
                             1027 NW Trenton Ave, Bend OR 97703

The Digital Generation: Why Writing Skills Mean More Than Ever
Thanks to tweets, texts and email overload, we've developed bad habits including incomplete sentences, too many abbreviations, no punctuation, and poor grammar. Take this three-session course to brush up on your business writing practices with special attention to revisiting basic grammar and writing skills, understanding how to write to your target audience and the actual writing process. You'll receive a pre-class email with a diagnostic exercise to complete before the first class to help determine your current grammar skills.

Date:                   October 31, November 7 & 14, Wednesdays (attend 3 sessions)
Time:                  8:30-11:30am
Instructor:           Holly Hutchins
Location:            COCC Chandler Lab Room 301
                           1027 NW Trenton Ave, Bend OR 97703  

Front Office Safety & Security
This half-day workshop will give you the confidence to deal with dangerous situations, difficult people, and emergencies. The target participant is anyone who works at or around a front desk, counter, lobby, or reception area. Participants in this workshop will:

  • Identify and understand odd, suspicious and dangerous behavior
  • Gain communication skills for difficult and dangerous people
  • Identify suspicious body language
  • Develop an action plan for difficult situations and know when/who to call for help

Date:                     October 17, Wednesday
Time:                     8:30am-12:30pm
Instructor:             Joe Puckett        
Location:              Bend Parks & Recreation District Office, Riverbend
                             Community Room
                             799 SW Columbia, Bend OR 97702

Mental Health First Aid®
Did you know that more adults in the US are impacted by mental health issues than by cancer and cardiovascular disease combined? Sometimes first aid isn’t about applying a bandage, performing CPR or calling 911; sometimes first aid is you. Mental Health First Aid is an interactive 8-hour course taught by nationally certified instructors who teach you how to recognize and respond when someone is developing a mental health problem or experiencing a mental health crisis. Through lecture, discussion, and exercises the course supports participants in learning:

  • Risk factors and warning signs of mental health problems
  • Information on depression, anxiety, trauma, psychosis, and additional disorders
  • A 5-step action plan you can use to help someone with a mental health issue – be that a client, colleague, neighbor or family member
  • Where to turn for help – professional, peer, and self-help resources

Date:                     October 10 & 11, Wednesday & Thursday (attend both days)
Time:                     8:00am-12:30pm
Instructor:             Connie Peterson & Eileen White
Location:               COCC Chandler Lab Room 301
                             1027 NW Trenton Ave, Bend OR 97703  

QPR: Ask a Question, Save a Life Suicide Prevention Training
QPR stands for ‘Question, Persuade and Refer.’ Research shows that the majority of those who attempt suicide give some warning signs – verbal, written, or behavioral. QPR is designed to interrupt the journey of someone considering self-destruction as a way to end unbearable psychological pain. This short training is research-based and designed for the layperson to respond to a suicidal crisis. Just as CPR training enables trained citizens to save lives from heart attacks, QPR relies on trained citizens to save lives from suicide. Join us for this short training to help prevent suicide and save lives. Contact COCC if you are interested in hosting this training for your department or team on a day and time that works for you.

Date:                     December 5, Wednesday
Time:                     1:00pm-3:00pm
Instructor:             Jennifer Palmer/Nancy Jumper
Location:               COCC Boyle Education Center Room 154
                             2600 NW College Way, Bend OR 97703



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Contact COCC

Monday-Friday 9am-5pm

Human Resource Contacts:

Bend Park & Recreation District
Theresa Albert

City of Bend
Ed Martinen

City of Redmond
Susan Bailey

Deschutes County
Jason Bavuso

Deschutes Public Library
Jennifer Palmer

Barbara Taylor