Essential Leadership Series
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Holding Employees & Others Accountable February 1 or 2, 2018
Many times when we hear the words, Who's accountable for this? the underlying message is really, Who is to blame for this? In reality it is an after the fact event. Learn a five-step model for achieving accountability, develop the language of accountability, what empowerment really means and guidelines for holding others accountable.
Coaching & Feedback Techniques March 1 or 2, 2018
Coaching is a disciplined conversation using concrete performance information between a leader and an individual or a team that results in the continuous improvement of performance. It involves three main processes: communicating, influencing, and helping. The primary goal of coaching is to help your employee to grow and develop in the organization. Learn the traits and characteristics of great coaches, principles for giving feedback, receiving feedback, a model for correcting poor performance and the importance of listening and asking questions as opposed to telling a subordinate what to do.
Building Engagement & Motivation in the Workplace April 5 or 6, 2018
Your employees want to make a difference, and your organization desperately needs them to. Frustration results because employees, managers, and organizations don't know how to take advantage of the human creativity and initiative that is there for the asking. workplace needs engaged team members who can make decisions, invent solutions to problems and take initiative. Explore motivation theory and how it can be applied in the everyday work environment. Use a tool that provides an indication of what motivates individuals and learn techniques for actualizing your own and your subordinates' motivational potential.
Working with Difficult People May 3 or 4, 2018
Learn how to identify, understand and respond to difficult people in a positive and productive manner. Identify different communication styles, modify negative behaviors in employees and supervisors, build confidence for confronting crises, and improve your ability to handle hostile or aggressive personalities.
Team Development for Greater Productivity June 7 or 8, 2018
A cohesive team can consistently outperform a collection of talented individuals, as seen every day in sports and business. The reason is simple; on a cohesive team, the members work together toward a common goal. Team members cooperate and actually help each other perform well instead of competing with each other to further their own careers. This cooperation results from the understanding that personal goals and company objectives are interdependent so by helping the team effort, members are really helping themselves. Explore the stages of team development, the key to a high performing team and steps to creating synergy.
For additional course options, visit our Leadership & Management Webpage.