COCC Phone and Voicemail Services

COCC Cisco Phone System - End User Information

Click on the user guides below to see comprehensive user information

Basic User Manual for the Cisco 7942 (2 line appearances) and the 7962 (6 line appearances) phones
Voicemail User Guide. Note that your first time PIN is 12345#.
Quick Reference - 7942 and 7962 Phone Use
Quick Reference - Setting up phone via Cisco Call Manager Website - NOTE the links to access this site are as follows - both links will take you to the same location
- https://cm01.ad.cocc.edu/ccmuser
- https://phonemanager.ad.cocc.edu/ccmuser (this particular link will present the user with a certificate page. Just choose "click here to continue" in order to get to the website)
Intuitive step-by-step walkthroughs of the phones:
- http://www.cisco.com/comm/applications/CCNP/qlm/7961/index.htm This is the six button phone link.
- http://www.cisco.com/comm/applications/CCNP/qlm/7941/index.htm This is the two button phone link.
Headset Information
- When the Old headsets are hooked up to the New phones there is one thing that needs to be done for compatibility. On the side of the Old headset base there is a selector switch that is now set to 1. This will need to be switched to the 2 position if it is to work with the New phones. If someone attempts to hookup their own headset they will probably call the helpdesk with this issue.

The most common features available on the telephones and voicemail are further explained below

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DIALING INSTRUCTIONS

Internal: 4 digit ext. Number

Local Calls: 9 + Telephone Number

Long Distance: 9 + 1 + Telephone Number

Emergencies: 9911

LINE KEYS

Line 1

Make or Receive up to 4 telephone calls from your personal number.

Line 2 - 6 (Where applicable)

These lines can be used for Extra Line Appearances or Speed Dials. They can also be used to answer/cover other incoming telephone numbers. If blank: you may program Outbound Speed Dials via the CCM User Page mentioned above.

SOFTKEYS

The small rectangular buttons located below the main display of the phone, these buttons serve many purposes. The function of each soft key changes based on the state of the phone. Watch the soft key labels for the current function. Press the MORE soft key for additional soft key functions when available.

USING THE HANDSET/SPEAKER

To place and answer calls with the handset, simply lift the handset. To change from the handset to the speakerphone, press SPEAKER and hang up the handset.

USING A HEADSET

To place and answer calls using a headset, plug the headset into the back of the phone base (marked with headset icon) and press HEADSET. Once engaged the headset icon appears on display near the soft keys and the button will light green. To start a phone call after the headset has already been engaged, press NEWCALL. The headset will remain active for calls until disengaged by pressing the HEADSET button again.

VOLUME ADJUSTMENT

Ring Volume

1. With the phone idle (no active call), use the - (left side) & + (right side) of the VOLUME bar to adjust the ring volume.

Handset/Headset/Speaker Volume

1. When using handset/headset/speaker press the - (left side) & + (right side) of the VOLUME bar to adjust the volume of the call.

2. Press the SAVE soft key to save your setting.

ANSWERING A CALL

You can answer a call by lifting the handset or by pressing HEADSET, SPEAKER, or NEWCALL soft key.

ENDING A CALL

If using the speakerphone or a headset, press the ENDCALL soft key.

MUTING A CALL

While on a call, you may mute the handset, headset, or speakerphone, preventing the party with whom you are speaking from hearing what you or someone else in the room is saying.

1. To activate the mute function, press MUTE. (the button will light red)

2. To disengage mute function, press MUTE again. (red light will go out)

REDIAL

To redial the most recently called number, lift the handset and press the REDIAL soft key. Alternatively, you may simply press the REDIAL soft key to activate the speakerphone or headset (if engaged).

PLACING A CALL ON HOLD

1. To place a call on hold, press the HOLD soft key.

2. To return to the call, press the RESUME soft key. If multiple calls on one line are on hold, use the scroll key to select the desired call before you press RESUME. If multiple calls on multiple lines are on hold, press the line button of the line to which you want to switch and use the scroll keys to select the desired call before you press RESUME.

TRANSFER

While on a call, press the TRANSFER key. The original caller is placed on hold. Dial the number you want to transfer to and once you hear ringing either press TRANSFER again (blind transfer) OR once the party answers (consultative transfer), announce the call and press TRANSFER. If the party refuses the call press the RESUME soft key to return to the original caller.

Transfer Directly Into Voicemail

1. Press TRANSFER and dial * (star) plus the extension number.

2. Then hang up (hanging up quickly will allow the caller to hear the entire voicemail greeting).

CONFERENCE

Ad-Hoc

When on a call, press the CONFRN key. The original caller is placed on hold. Dial the number you want to join in. When ready, press CONFRN again to add this person to the call. You may repeat these steps to add a total of 6 people to the conference call.

NOTE: Once the conference call initiator disconnects, no additional parties may be added.

CALL FORWARDING

Use this procedure to forward all of your incoming calls to an alternate number:

1. Press the CFWDALL soft key. You should hear two beeps.

2. Enter the number to which you want to forward all of your calls. An animated right arrow will appear in the upper-right corner of the LCD, indicating that all calls have been forwarded. The LCD will also display the text "Forwarded to [-the number you entered-]".

3. To cancel the forwarding of calls, press the CFWDALL soft key again. The animated arrow will no longer display in the upper-right corner of your LCD. The LCD text will revert to the original message.

CALL HISTORY

A history of all calls made, missed, and received are logged on your phone including the Caller ID, time, and date of the call.

1. Press the DIRECTORIES button.

2. Use the SCROLL key to select the desired call history option: Missed, Received or Placed Calls.

3. Press the SELECT soft key to display the call history list.

4. If desired, press the DIAL soft key to speed dial a number from the call history list.

5. When you are finished, press the EXIT soft key twice to exit the Directory menu.

DIRECTORY

1. Press the DIRECTORIES button.

2. Toggle to option 5-Corporate Directory.

3. Press the SELECT soft key.

4. Toggle to the FIRST NAME, LAST NAME, or NUMBER field.

5. Type the desired individual's name or number as per your previous selection. You may enter the entire name/number or even just a single character of it. Make your search as specific or vague as you like.

6. Press SEARCH.

7. If necessary press MORE, then NEXT to toggle additional pages.

8. Toggle up or down the list to the desired party and then press the DIAL soft key to begin the call.

CALL PARK

You can "Park" a call when you want to store the call so that you or someone else can retrieve it from any other internal phone in the Cisco Unified Communications system.

Store an Active Call Using Call Park:

During a call, press PARK soft key (You may need to press the MORE soft key to see the PARK soft key). This prompts your phone to store the call. Be sure to note the call park number displayed on your phone screen and then hang up. This number is system assigned.

Retrieve a Parked Call:

From any internal Cisco IP phone, enter the call park number to connect to the call. You will be alerted after 60 seconds at the original destination, in case the park number had been forgotten. After 10 minutes, the call will be sent back to the original destination it was parked from.

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Cisco Call Manager USER PAGE

This cisco webpage is a web page that makes it possible for you to make changes to your speed dials and personal directory (Personal Address Book) using your PC.

URL: https://phonemanager.ad.cocc.edu/ccmuser

User Identification: Existing Network Account Username

Password: Existing Network Account Password

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Accessing Voicemail

Internal – From Your Extension

Press Messages Key (Envelope)

Enter Voicemail PIN, followed by # (Pound)

1^st time PIN = 12345#

Internal – From Another Extension

Press Messages Key (Envelope)

Press *, then Extension, followed by # (Pound)

Enter Voicemail PIN, followed by # (Pound)

External – Off Site

Dial 541-383-7701

Press *, then Extension, followed by # (Pound)

Enter your PIN, followed by # (Pound)