Using Student Computing Facilities

 Alarms/Security 

Facilities with alarms are armed whenever a computer drop-in lab or classroom is closed. If you are using an armed facility before or after normal hours, you will be responsible for arming and unarming the alarms.  Facilities that are not equipped with alarms are to be locked with the doors closed when not in use.

Pioneer Hall

Drop-in Lab Room 200

    The lab attendants will open the doors to the drop-in Rm. 200 in the morning. Instructors do not need a FlexPass or an alarm code if they are only using the upstairs computer classrooms located inside of Room 200 during normal lab hours.

It is the responsibility of the instructors teaching in rooms 200A, B, C or D to monitor the area if their class goes past lab closing time. Students should not be using the Pioneer drop-in lab if a lab attendant is not on duty!

Classrooms 200A, 200B, 200C, and 200D 

These rooms require a key to open. This will be done for you during normally scheduled computer lab drop-in hours. If you will need early, late, or weekend access to these rooms please ask your department administrative assistant to request a key for you from Campus Services.

Classrooms 112 & 113 

When classes are not in session, the doors remain locked and shut. If you teach in one of these rooms you will need a FlexPass from Computer Services which your department administrative assistant can request for you and an alarm code from the computer lab coordinator. The doors remain unlocked for about 60 seconds when swiped and it is ok for them to be propped open during class.

Boyle Education Center

Drop-in Lab Room 159

A lab attendant will prop open the door to the drop-in in the morning. Instructors or staff will need a FlexPass and an alarm code to open this room outside of normal lab hours.

Classroom 156

This room is dedicated for Community Learning classes and any other use must first be approved by that department. When classes are not in session the door remains locked and shut. If you teach in this room you will need a FlexPass from Computer Services, which you can ask your department administrative assistant to request for you. The doors remain unlocked for about 60 seconds when swiped and it is ok for them to be propped open during class.

Library

If you need to use either the drop-in or classroom when the Library is closed, you will need to make arrangements with Campus Services on how to enter the Library, and notify the library staff that you will be using the rooms during off hours. Arming or unarming the alarm, locking or unlocking the rooms, as well as letting students in and making sure they leave the building will be your responsibility.

Drop-in Lab Room 118

A lab attendant will prop open the door to the drop-in the morning. There is no need for a FlexPass or an alarm code if you are only using the computer lab during normal lab hours.

Classroom 117

When classes are not in session the 2 entry doors remain locked and shut. If you teach in this room, you will need a FlexPass from Computer Services and an alarm code from the computer lab coordinator. The door of entry is next to the drop-in computer lab. This door is armed and usually unarmed by the opening computer lab attendant at around 8:00 a.m. The doors remain unlocked for about 60 seconds when swiped and it is ok for the door to be propped open during class.

Redmond North Campus 

Drop-in Lab Building 3, Room 324

A lab attendant will prop open the door to the drop-in around 8:00 a.m. There is no need for a FlexPass or an alarm code.

Classroom Building 1, Room 114  

When classes are not in session the door remains locked and shut. If you teach in this room you will need a FlexPass from Computer Services, which you can ask your department administrative assistant to request for you. The doors remain unlocked for about 60 seconds when swiped and it is ok for them to be propped open during class.

Specialty Labs/Classrooms/Multimedia Rooms

These rooms are to be locked proceeding and following classes unless supervised by a lab attendant or instructor. Check with your department administrative assistant for a FlexPass and for an alarm code if needed.

Check Your Classroom

We strongly encourage you to check out the equipment. Be sure to test both the software you will be using in your class and all projection equipment. This is your responsibility. There is a lab attendant or the computer lab coordinator to assist you during regular lab hours.

Classroom Courtesy 

  • Do not shut down the instructor station when leaving but instead log off (unless you are the last class of the day.
  • Make sure the projector  is off.
  • Leave the white boards clean.
  • If the room you are using has a class scheduled immediately after yours, or if your class is over at lab closing time; please leave in a timely manner.
  • If you borrow chairs from another location return them after your class has ended.
  • If you are the last class of the day have your students shut down the computers.

Computer Problems

For immediate help contact the lab attendant in the drop-in computer lab closest to your classroom. Lab Attendants are happy to assist you but can only provide limited technology troubleshooting. If it is before 5:00 p.m. they can call the ITS Help Desk for you.

In order to continue providing you with quality labs, the best way to report a problem is to contact the ITS User Services Help Desk.

  1. At the COCC home page click the Employee Login button  
    •  Click the  ITS Help Desk button
    • Fill out the form
     
  2.  If you do not have a User Name or Password email your problem to the computer lab coordinatoror ask the lab attendant on duty to email or call her.

Document Storage 

Restricted Access 

  • Students should not save to the desktop or the hard drive of the computers.
    • When the computers are rebooted anything stored in the restricted area of [C:] will be lost.
  • Options for document storage include space on the college network or using a USB flash drive.
    • The Student's "Documents" folder is located on the desktop of campus computers when logged in.
  • Most applications default to the students documents folder but it is always a good idea to check the path a file is being saved to. 

Food and Drink

 No food is allowed in the Computer Drop-In Labs and Classrooms under any circumstances. Drinks are ok if in containers with screw on lids and non-disposable containers.

Logging On & Off 

Logging On 

  • User Name & Initial Passwords    
  •   Once logged on, students have access to native Outlook, their My Documents folders and all software.

First Week of Classes Temporary Login

  •  ITS provides a temporary login the first week of every term.  
    •  USER NAME: newterm
    • PASSWORD: cocc123   
     
  • Students who cannot login should see a lab attendant for help after class to ensure they can log during their next class.
  • Email will only work from OWA and the student will not be able to save to their Documents folder on the network.

Logging Off/Restarting  

  • When ready to leave the computer, all users should log off the system or restart the computer
    • If you do not log off Windows, the security of your personal data and email will be completely vulnerable to the next user of the computer.  

Monitors

Please do not adjust the screens and if you have your students turn off the monitors, please have them turn them back on at the end of the class.

Printing in Classrooms

  • The technology fee that students pay when enrolling in computer classes covers the cost of maintaining the equipment, upgrades, and replacement. It does not cover printing.
  • Classrooms without paper trays in the printer.  
    • If your class requires that you print during class time, please stop by the lab attendant desk in the drop-In lab located in your building and ask for a paper tray.
    • We would be happy to put the tray in the printer for you if requested.
    • It is the instructor's responsibility to see that printing is not abused by their students.
    • Once the instructor has left the classroom, the paper tray will be immediately removed.  
  • Classrooms with paper trays in the printer
    • It is the instructor's responsibility to see that printing is not abused by their students. 
    • No students are to be in these rooms without supervision.
     
  • The Lab Attendant will try to keep the classroom printers functional; however, there may be times when you need to ask for assistance or report printing problems.

Projector Emergency Fixes 

When possible get assistance from a Lab Attendant.

  • No image projected at all
    check that power cord and power strip are plugged in
     
  • No video image projected
    check and secure cabling
  •  Image out of focus
    adjust projection lens focus
     
  • Image larger than screen
    adjust zoom lens
     
  • Image smaller than screen
    adjust zoom lens
     
  • Streaks on monitor
    check and reset cable connections
     
  •  Faint screen
    adjust BRIGHT and CONTR
     
  • Jittery, fuzzy letters
    adjust H PHASE setting
     
  • "Shimmering" colors
    adjust H PHASE or BRIGHT settings
     
  • TEMP indication
    turn off, you will have to wait for assistance
     
  • Remote control doesn’t work
    batteries upside-down, old, or, out of range
     
  • LAMP indicator glowing red
    burned out lamp you have to wait for assistance
     

Room Scheduling

There will be times when the computer classrooms are closed for maintenance. This will usually occur during term breaks. No classes will be scheduled during that time.

Requests for credited class occasional use:

First Check to See if a Room is Available 

  1. Open  Web Viewer Calendar
  2. In the top-left corner click Locations 
  3. In the bottom-left corner click Computer Labs
  4. You can now see all COCC computer classrooms available for scheduling and their open times. 
  5. If necessary scroll to the appropriate date to double check that no one else has already reserved the time and date.

Next Submit a Room Request (If preferred department administrative assistants can usually do this for you.)

  1. Still using Web Viewer
  2. Next to Locations in the upper-left hand corner is Event Requests
  3. This requires a User Login and Password
  4. Campus Services has provided a link for setting up a training and acquiring a login.

Requests for using the facilities for other uses including Community Education classes and off campus classes need to go to Campus Services - 383-7237.

Security

Campus Public Safety is here to help and is happy to hear from you!  Please contact them at publicsafety@cocc.eduor via phone (24/7) at 383-7272 to request a room unlock/lockup or for any other safety or security need.

Shutting Down Computers 

It is our policy that as the classroom computers are turned on during the day they remain on until the last class of the day or the lab attendant shuts them down.

When you are teaching past regular hours or when no lab attendant is on duty, it is the instructor's responsibility to see that all computers in their classroom are shut down.

Software Requests 

Please submit requests for software changes in the classrooms/labs through the ITS Help Desk system found on the Employee Login web page. Please if needed, have instructions available for your students to follow in the lab.  If you do not have a User Name or Password please email requests to your department chair.

Supplies  

In the classrooms, we supply staplers and printer paper. White board supplies are the responsibility of the departments.

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