How to Apply
The best way to get started is to stop by one of the COCC
computer labs and ask a Lab Attendant. If you qualify for federal work-study go to the Financial Aid work-study web site to get started first and then come to see us!
About the Job
- job security with convenient
- free printing
- people skills
- great way to learn about the
ever-changing technology world
- good resume material
- possible pay raise contingent on
contribution, participation, and skills
- conditional access to technology
What We Want in Our Individuals
- Help Lab users solve computer and software problems. Exhibit positive attitude, enthusiasm, and desire for helping
people (coworkers, lab users, supervisor, etc.). Show positive attitude
toward all users, including individuals one might consider “difficult.”
- All Lab Attendants work together and equitably share
workload helping users, answering telephone, etc. Promptness and
commitment to Lab business is key. Staff occupy front desk at all times,
unless occupied observing the lab and classrooms, helping patrons or with
other job tasks. Workforce nevertheless “keeps an eye” on the front desk,
prepares to shift responsibilities as necessary.
- When homework overwhelms, discuss this with your
supervisor. Observe Lab duties, share the workload, and avoid
- Walk around. Ask users if they need help. Make your
presence known. Wear your lab name tag. Make it obvious that proactive user-help takes
precedence over reading, using the Internet, doing homework, visiting,
etc. Visibility, availability, mobility (i.e., do not just sit there!). Keep
conversation quiet! The Labs are not libraries but are not coffeehouses,
- Set a good example
and do not have food and drinks at the attendant station! Ask users to
place food or drinks on designated table in each lab, reminding them of food
and drink restrictions at the computers.
- Check condition of computers. All staff checks status of computers/printers/paper
tray/supplies in Labs & Classrooms at least once every hour and when
classes dismiss. Check the classroom schedule(s). Check all
monitors for login screen. Straighten chairs and equipment. Look for
lost personal items left behind. Pickup extraneous papers. In other words, make classrooms
and labs look presentable and useable for the next group of users.
work the same 8 to 12 hours per week -- available as early as 7:00 AM and
as late as 10:00 PM. When you work less than ten hours per week, you
receive less learning opportunity on lab operations. We make exceptions to
this guideline to accommodate special needs.
- Email your supervisor when time off is needed, 24- hour notice minimum, preferably more. Allow sufficient
time for substitutes to plan. Call in when you expect to be late for
shift. Respond yes or no to email when asked to substitute (cc:
- Promptly follow supervisor’s directions. Do tasks
immediately unless discussed agreed-upon reasons for delay. The workload
is fair for the pay, and many times staff is required to do nothing but be
ready to respond immediately to tasks, unless otherwise indicated.
Simply stated, “be ready, respond promptly.” Check Team Site hourly for
job items and respond speedily.
- Attend meetings and upgrade skills. Inquire about procedures or problem solving methods
when the answer is not clear.
Know the Following
- All Student Online Technology Accounts
- Basics of All Microsoft Office Applications
- COCC wireless
- Scanner software: pictures/OCR
- Maintaining Printers
- Pay to Print system
- Troubleshooting computers/projectors
- How to use the Computer Lab Team Site
Something to Learn More
We expect staff to ask other
personnel to handle unknowns. Ask another employee for help, stand by, observe,
ask questions, and learn from your peers and other personnel.
Suggest a workshop or one-on-one tutorial. Avoid “staying in the dark.”