Out-of-State Academic Student Complaint Procedure
In compliance with the Higher Education Opportunities Act of 2008, the U.S. Department of Education (USDOE) conducted a Negotiated Rule Making Process in 2010, and institutions offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student's state.
The College expects that most issues will be resolved informally by way of discussion between the student and the appropriate staff member.
For certain complaints or concerns, the College has established specific procedures to be followed. For example, complaints regarding grades are subject to the limitations and requirements of the Grade Appeal Procedure; complaints regarding harassment are subject to the harassment policy. Students will be expected to initiate their concerns or express their concern in accordance with those specific policies. In any other cases, students may have recourse to the Student Concerns Procedure.
For further information or assistance in regards to student complaints or concerns, please contact the Director of Student Life:
Office of Student Life
2600 NW College Way
Bend, Oregon 97701
If after following the College's procedure, the issue cannot be resolved internally and the student seeks additional resolution, students can refer to the contacts below for the appropriate state agency or accrediting body.
Complaint Contacts by Location