Out-of-State Academic Student Complaint Procedure

In compliance with the Higher Education Opportunities Act of 2008, the U.S. Department of Education (USDOE) conducted a Negotiated Rule Making Process in 2010, and institutions offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student's state. 

The College expects that most issues will be resolved informally by way of discussion between the student and the appropriate staff member.

For certain complaints or concerns, the College has established specific procedures to be followed.   For example, complaints regarding grades are subject to the limitations and requirements of the Grade Appeal Procedure; complaints regarding harassment are subject to the harassment policy.  Students will be expected to initiate their concerns or express their concern in accordance with those specific policies.  In any other cases, students may have recourse to the Student Concerns Procedure.

For further information or assistance in regards to student complaints or concerns, please contact the Director of Student Life:

Office of Student Life
2600 NW College Way
Bend, Oregon 97701
541-383-7592
gprice@cocc.edu

If after following the College's procedure, the issue cannot be resolved internally and the student seeks additional resolution, students can refer to the contacts below for the appropriate state agency or accrediting body.

Central Oregon Community College is regionally accredited by the Northwest Commission on College and Universities (NWCCU). Information regarding their complaint process can be found on the NWCCU website.  Students may also contact the Oregon Department of Community Colleges and Workforce Development (CCWD) by phone at 503-947-2430 or by email Luis.Juarez@state.or.us.

Complaint Contacts by Location

Alabama
Alabama Department of Postsecondary Education
http://www.accs.cc/complaintform.aspx

Alaska
Alaska Commission on Postsecondary Education
http://akadvantage.alaska.gov/ 

Arizona
Arizona State Board for Private Postsecondary Education
Student Grievance Procedure 

Arkansas
Arkansas Department of Higher Education
Student Grievance Procedure(pdf)  

California
Bureau for Private Postsecondary Education
http://www.bppe.ca.gov/enforcement/complaint.shtml 

Colorado
Colorado Department of Higher Education
Student Grievance Procedure 

Connecticut
The Office of Financial and Academic Affairs for Higher Education
CP2 Complaint Form(pdf)  

Delaware
Delaware Department of Education
http://www.doe.k12.de.us/ 

Florida
Florida Department of Education
Student Grievance Procedure 

Idaho
Idaho Board of Education
Student Complaint Procedure 

Indiana
Indiana Commission on Proprietary Education
http://www.in.gov/cpe/2329.htm 

Iowa
Iowa College Student Aid Commission
Student Complaints

Kansas
Board of Regents
Student Grievance Procedure  

Kentucky
Kentucky Council on Postsecondary Education
Student Grievance Procedure 

Louisiana
Louisiana Board of Regents
Student Grievance Procedure  

Maine
Maine's Public Universities
www.maine.edu 

Maryland
Maryland Higher Education Commission
Student Grievance Procedure(pdf)  

Massachusetts
Massachusetts Board of Higher Education
Student Grievance Procedure 

Michigan
Michigan Department of Energy, Labor & Economic Growth
Student Grievance Procedure 

Minnesota
Minnesota Office of Higher Education
Student Grievance Procedure 

Mississippi
Mississippi Commission on College Accreditation
http://www.mississippi.edu/mcca/ 

Missouri
Missouri Department of Higher Education
Student Grievance Procedure(pdf)  

Montana
Montana University System, Montana Board of Regents
http://mus.edu/board/

Nebraska
Nebraska Department of Education, Private Postsecondary Career Schools
Complaint Form(pdf)

Nevada
Nevada Commission on Postsecondary Education
Student Grievance Procedure 

New Hampshire
New Hampshire Postsecondary Education Commission
Student Grievance Procedure 

New Jersey
New Jersey Commission of Higher Education
Student Grievance Procedure 

New Mexico
New Mexico Higher Education Department
Student Grievance Procedure 

North Carolina
North Carolina Community College System, Office of Proprietary School Services
Student Grievance Procedure 

North Dakota
North Dakota University System
Student Complaints Procedure 

Ohio
Ohio State Board of Career Colleges and Schools
Student Grievance Procedure 

Oklahoma
Oklahoma State Regents for Higher Education
www.okhighered.org 

Oregon
Department of Education - Private and Career Schools Office
http://www.ode.state.or.us/search/results/?id=83 

Pennsylvania
Pennsylvania Department of Education
Student Grievance Procedure 

Puerto Rico
Puerto Rico Council on Higher Education
http://www2.pr.gov/agencias/cepr/Pages/default.aspx 

South Carolina
South Carolina Commission on Higher Education
Student Grievance Procedure(pdf)  

South Dakota
South Dakota Board of Regents
Student Grievance Procedure 

Tennessee
Tennessee Higher Education Commission
Complaint Form 

Texas
Texas Higher Education Coordinating Board
Student Grievance Procedure 

Utah
Utah Division of Consumer Protection
Student Grievance Procedure 

Vermont
Vermont State Board of Education
Student Grievance Procedure (pdf)  

Virginia
Private & Out-of-State Postsecondary Education, State Council of Higher Education for Virginia
Student Grievance Procedure(pdf)  

Washington
Washington Higher Education Coordinating Board
http://www.wtb.wa.gov/PCS_Complaints.asp 

Washington DC
Education Licensure Commission
http://osse.dc.gov/service/public-complaints

West Virginia
West Virginia Higher Education Policy Commission
Student Grievance Procedure(pdf), Section 14 of Series 20

Wisconsin
Wisconsin Educational Approval Board
Student Grievance Procedure

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